❓ FAQ

Payments

How do I pay?
Via secure card payment through Stripe or Paysafe.

Refunds

Do you offer refunds?
Refunds are considered only if work has not started.

Chargebacks

What if I have a dispute?
Please contact support@softnova.ca first. We maintain invoices, written scopes, and delivery records.

Delivery

How are services delivered?
All services are delivered digitally/remotely.